Privacy Policy

1. Introduction

Welcome to SoleMenders. We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This privacy policy sets out how we will collect, use, process, and protect your personal data when you use our website and services.

2. Information We Collect

We may collect and process the following data about you:

• Personal Identification Information: Name, email address, phone number, shipping address, and billing address when you request a quote or use our services.
• Service-Related Information: Photographs of your footwear and details about the repair or restoration services you request.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Information about how you use our website, products, and services.

3. How We Use Your Information

We use the information we collect in the following ways:

• To provide and manage our services, including processing quotes, managing repairs, and arranging shipping.
• To communicate with you about your order, answer your inquiries, and provide customer support.
• To improve our website, services, and customer experience.
• To comply with legal obligations and prevent fraud.
• For marketing and promotional purposes, where you have given your explicit consent.

4. Sharing Your Personal Data

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information with our business partners and trusted affiliates. We may use third-party service providers to help us operate our business, such as shipping companies and payment processors. We will only share your data with them to the extent necessary for them to provide their services.

5. Data Security

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site. All sensitive data exchange happens over an SSL secured communication channel.

6. Your Data Protection Rights

You have the following rights regarding your personal data:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.